Términos generales y condiciones
Terms of Service [v2 05/2020]

[1] General Terms

Customer agrees when using, or accessing TrebolHosting services that the terms and conditions of this policy will be met:


User agrees to use the service in manner consistent with any and all applicable laws. In the event that this account is not used in accordance with all Applicable Laws including, but not limited to Local, State or Federal Laws, TrebolHosting reserves the right to cooperate with all or any law enforcement agencies.


User agrees to follow the Acceptable Use Policy of any network user connects to, including TrebolHosting system.


Neither TrebolHosting nor its Information Providers are responsible for any damages arising from User's use of TrebolHosting or by User's inability to use TrebolHosting service.


User hereby agrees that any material submitted for publication on TrebolHosting through user's account(s) does not violate or infringe any copyright, trademark, patent, statutory, common law or proprietary rights of others, or contain anything obscene or libelous. User's may not host any hardcore adult content or porn websites on our shared, reseller servers. Software intended to facilitate any such violations or infringements may not be stored on TrebolHosting


The following violations of "netiquette" are grounds for immediate suspension of service pending investigation by TrebolHosting and will result in termination of the account(s) the investigation determines to have originated or transmitted these types of traffic.


Posting a single article or substantially similar articles to an excessive number of newsgroups (i.e., 20 or more) or continued posting of articles which are off-topic (e.g., off-topic according to the newsgroup charter or the article provokes complaints from the regular readers of the newsgroup for being off-topic).


Sending unsolicited mass e-mailings which provoke complaints from the recipients


Engaging in either of the above from a provider other than TrebolHosting and using an account on TrebolHosting as a mail drop for responses, or advertising a web site hosted at TrebolHosting.


Continued harassment of other individuals on the Internet after being asked to stop by those individuals and by TrebolHosting.


Impersonating another user or otherwise falsifying one's user name in email, Usenet postings, on IRC, or with any other Internet service. (This does not preclude the use of nicknames in IRC or the use of anonymous remailer services.)


TrebolHosting prohibits IRC and associated programs, including psybnc, "bots", etc., scripts commonly used for abuse, attacks, or flooding threatening, harassing, or obscene content and any proxies which do not require authentication, including open mail proxies, unprotected anonymous web surfing proxies.


Users whose accounts are terminated for any of the above infractions are also responsible for the cost of labor to cleanup and respond to complaints incurred by TrebolHosting.


User agree to not use excessive amounts of resources. Any violations may result in us taking corrective action in order maintain server stability by killing any processes, disabling and/or suspending your account.


User may not use more than 100% CPU out of 1 CPU Core and the usage is limited to 1 CPU core, 1GB memory, 1024/Kbps IO - Read & write operations, no more than 100 NPROC - Processes or no more than 20 Entry Process. Cron jobs must not execute more than once every 30 minutes unless if specified by the script provider and will be niced to 15 or greater. Each user account may not send more than 300 emails per hour.


If it is determined that a customer's account is overusing the system resources, we may temporarily suspend the account to prevent the server from experiencing any issues, resulting problems to other valued customers. If it is determined that the account is not suitable for the shared or reseller server environment, a notice will be sent to the customer providing them alternative solutions or such as a Premium Hosting Plan with high resources, VPS or a Dedicated Server. TrebolHosting will be the sole arbiter as to what constitutes a violation of this provision and TrebolHosting reserves the right to make adjustments to these limits at our sole discretion.


All unmetered dedicated servers and virtual private servers are installed on hundred mbps shared bandwidth ports, unless service is sold as a specified port size or specified/requested as a capped port. TrebolHosting reserves the right to monitor network usage, and if a service significantly exceeds average usage, to throttle the available speed to conserve network resources. This will generally not include short spikes in usage, but will include, but not be limited to, sustained transfers of significantly larger than average amounts of bandwidth. If at any time any client's data transfer rate affects other TrebolHosting clientele, TrebolHosting reserves the right to throttle the service causing such a problem.


TrebolHosting performs daily or daily and weekly backups on all of our servers to ensure critical files are never lost. Our daily and weekly backups are created for accounts that are under 20GB and 150,000 Inodes. These limits apply to each cPanel user individually. Furthermore, TrebolHosting does not guarantee this feature to any of the clients, and therefore strongly advise the client to regularly perform a backup of their own data, hosted with us. In the unfortunate event that the client has lost their data hosted with TrebolHosting, will use reasonable endeavors to restore the client's data; however TrebolHosting will not be responsible for lost data, time, income or any other resource due to faulty backups or non-existent back-ups or any data loss due to faulty hardware. We highly encourage our customers to have their own separate backups if your website or data is critical to your business or livelihood as no backup method is failsafe therefore we make no warranties.


The use of more than 150,000 inodes on any cPanel account may result in automatic warning on cPanel > Stats > inodes. There will be no service interruption at this stage but if no action is taken to reduce the inodes, service interruption may take place once a user reach 250,000 Inodes. Accounts found to be exceeding the 250,000 inode limit will automatically show resource exceeded message and may be suspended if no action is taken to reduce the inode count.


Every file (a web page, image file, email, etc) on your account uses up 1 inode. Sites that slightly exceed our inode limits are unlikely to be suspended; however, accounts that constantly create and delete large numbers of files on a regular basis, have hundreds of thousands of files that cause file system damage may be flagged for review and/or suspension. The primary cause of excessive inodes seems to be due to users leaving their catchall address enabled, but never checking their primary account mailbox. Over time, tens of thousands of messages (or more) build up, eventually pushing the account past our inode limit. To disable your default mailbox, login to cPanel and choose "Mail", then "Default Address", "Set Default Address", and then type in: :fail: No such user here.


User MUST NOT use our hosting services to offer any of the following kinds of FREE services but are not limited to; Free Web hosting services, Free email services, Free blogging services, Free home pages, Free image hosting, Free trial accounts.


If you violate this prohibition on free services, we may suspend your account immediately, with or without notice, as we in our sole discretion deem necessary to address the situation


File hosting and file storage of any type is strictly prohibited on any and all reseller, shared and hosting servers. You MAY NOT use your hosting with TrebolHosting as a download or file storage repository. Our services are strictly offered for website hosting only. This does NOT mean that you can not have downloads on your site. This means you can not operate a site that specializes in downloads like Download.com or similar and you may not use your account as a storage repository for MP3, games, video, photos, images, audio or music files or as a backup storage facility.


Abuse of TrebolHosting Staff or Support Personnel: At TrebolHosting, we take pride in providing excellent service to all of our customers. It is our policy always to treat our customers with the highest level of respect and courtesy. In return, we expect the same respect and courtesy from you. If our staff feels that you are consistently engaging in abusive content toward them, or addressing them in a demeaning or rude manner, your account(s) may be suspended and you may be asked to take your business elsewhere. In the event that we terminate service for abusive conduct, customers will be given five (5) days’ notice. We will issue a refund only for the unused portion of pre-paid service. Abusive conduct includes, but is not limited to, the following behaviors:


Repeatedly addressing members of our staff in a demeaning or rude manner. Using profanity in any oral or written communications with our staff, by any medium of communication, including but not limited to email, instant messages, chat, text messaging, fax, postal mail, telephone, voice over Internet Protocol, or in-person communication. Yelling or shouting at our staff. Deliberately using all capital (uppercase) letters in any written communication to our staff; Insulting our staff because of their personal characteristics, or on the basis of their race, ethnicity, national origin, sex, sexual orientation, religion, or housing or economic status; or Deliberately providing false information to our staff for the purpose of harassing them or wasting their time.


[2] Payment Issues

User agrees to pay TrebolHosting all charges relating to the use of User's account(s) according to rates and prices stated on said sales order at the time of commencement.


User is responsible for charges at the time the service is used and TrebolHosting may apply the amount due to User's credit card at any time.


Credit Card payment: If Customer chooses to pay for services by credit card, Customer grants TrebolHosting the right to charge payments to that card on each due date. Customer further agrees not to challenge or dispute any charge representing hosting payments.


Non-Payment: All web hosting payments are due in full on the monthly anniversary date. Failure to remit payment for services on the monthly anniversary date is a violation of the TOS. Failure to remit payment for five (5) consecutive days, including the anniversary date, may result in suspension of customer services. Failure to remit payment for services within seven (7) consecutive days, including the anniversary date, may result in termination of access to the service network and all services shall be reclaimed. All customer data remaining after fourteen (14) days of non-payment will be destroyed for security and privacy reasons


All Dedicated Server and Virtual Private Server payments are due in full on the monthly anniversary date. If full payment has not been received within three (3) consecutive days, including the anniversary date, suspension of public access to customer services may be incurred. Failure to remit payment for services within five (5) consecutive days, including the anniversary date, shall result in termination of access to the service network and all services shall be reclaimed


Payment Reminders: Our credit card processor will remit payment for all recurring orders, for services on the monthly anniversary date. It is clients responsibility to make sure the sufficient funds are available on their credit card payment account. It is the customer’s sole responsibility to make sure that dues are paid on time and the email address on file is working and allowed to receive reminders TrebolHosting. Once a payment reminder dispatched from TrebolHosting. it is considered as a valid payment reminder. TrebolHosting does not take any responsibility for non deliverable email addresses or email sent by TrebolHosting. not reaching the client destinations, including but not limited to spam filters or network issues. For the first day after payment should have been made; you will receive a payment reminder notice that states you must update your credit card and pay your invoice. The third day and the fifth day, second and third payment reminders will be sent us. From the seventh day customer services may be suspended temporarily for non-payment.


[3] Public Feedback

We have a zero tolerance policy for posting negative feedback on any public locations about our company and/or our employees before submitting a ticket to our "Suggestions & Complaints" Department to discuss your issue, this will result in immediate account termination without any refund.


Although it is your right to post feedback without discussing your issue with us first, it is undoubtedly unfair and unprofessional not to, which is not the type of client that we want to deal with. We have the utmost respect for all of our clients, and are more than fair with all of our clients. We will do anything and everything possible to keep all of our clients satisfied. But in the unlikely event you are not satisfied, all that we ask is to discuss your issue with our Complaints Department first. For example, if you are the type of person to run to the forums at the first chance you get to complain, please DO NOT SIGN UP with TrebolHosting in the first place.


Furthermore, all of our policies that pertain to keeping information given to us confidential including but not limited to our privacy policy, confidentiality agreement, non-disclosure agreement are nullified once you discuss your experience publicly. For example, if you make a negative post in public, then you are waiving your protection of privacy


[4] Refunds

Without waiving any of its other rights under this Agreement, TrebolHosting offers to its Customers a 30-day money-back guarantee on fees for hosting services. If for any reason you cancel your account within thirty (30) days starting from the day TrebolHosting dispatch your welcome email including your account information or the day you place the order with us, whichever comes first. TrebolHosting will refund your money with no questions asked; provided, however, that you have never previously obtained a refund under the 30-Day Guarantee. If you have ever previously obtained a refund under the 30-Day Guarantee, your account will be canceled, but no money will be refunded to you.


Changes to your service, including, but not limited to, adding new services, removing services, or changing the type of hosting plan you have do NOT make you eligible for an additional 30-Day Guarantee. The 30-Day Guarantee applies to your first order of Web hosting services from TrebolHosting and does not apply to any changes to your service at any time.


Our refund policy does not apply to any additional items or services, this includes but not limited to Domain Registration, Domain Parking services, dedicated servers, virtual private servers and overage fees.


[5] Cancelations

Customers may voluntarily cancel their account at any time, for any reason or for no reason, by requesting a cancellation from your members area at panel.trebolhosting.com > Services > My Services > Product/Service > View Details > Management Actions > Request Cancellation. TrebolHosting requires a five (5) day cancellation notice prior to the anniversary billing date for discontinuance or downgrades of month to month services. Failure to supply the requisite five (5) days will result in a full billable monthly cycle prior to cancellation. All due amounts must be settled in full before we cancel the customer account. Customer understands and agrees that TrebolHosting does not provide pro-rated or any other kinds of refunds on cancellations. All fees Customer has paid shall be nonrefundable, unless stated otherwise under our any 30 day money back guarantee.


All cancellation requests must be made directly via www.my.TrebolHosting. Cancellations requests are not accepted by email, postal mail, by phone or via the help desk (skynethelp.com). If a customer canceled a recurring order by contacting any 3rd parties, we will consider it as an account cancellation request. In such cases, TrebolHosting reserves the right to terminate the customer account with immediate effect without any prior notice.


[6] Agreement

TrebolHosting may modify these terms and conditions upon notice published online via TrebolHosting. User's use of TrebolHosting services after such notice shall constitute user's acceptance of the modifications to this Agreement.


This agreement, User account, contract, and billing will automatically renew unless cancelled in writing prior to the renewal date


Privacy Policy [v2 05/2020]

[1] General Terms

TrebolHosting is committed to respecting our visitors information. We collect basic data from our visitors, such as IP addresses, browsers, time of access, etc. We use this information to analyze our traffic and to produce services that will be beneficial to our customers and us. We also apply cookies to all customers that visit our website.Cookies are small pieces of information that are stored by your browser on your computer's hard drive. We use cookies for tracking purposes only. All information received upon our tracking devices, and any online form filled out by our visitors, will be kept strictly confidential, and will never be shared with a third party.


Once a visitor becomes a client of TrebolHosting by filling out our online order form or account activation form, they are immediately affected by our privacy policy. We also collect personal information to process our customer’s service requests. Their personal information is only used to process the request, and for no other purpose. All information that is collected from our customers is kept strictly confidential, and will never be shared with a third party. All customers have their own unique account with TrebolHosting and it is kept completely secure at all times.


Our privacy policy has been compiled to better serve those who are concerned with how their 'Personally identifiable information' (PII) is being used online. PII, as used in US privacy law and information security, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website.


[2] Personal information that we collect from our users

When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, mailing address, phone number, credit card information or other details to help you with your experience.


We collect information from you when you register on our site, place an order, subscribe to a newsletter, respond to a survey, fill out a form or enter information on our site.


[3] Usage of user information

We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:

  • • To personalize user's experience and to allow us to deliver the type of content and product offerings in which you are most interested
  • • To improve our website in order to better serve you
  • • To allow us to better service you in responding to your customer service requests.
  • • To administer a contest, promotion, survey or other site feature
  • • To quickly process your transactions.
  • • To send periodic emails regarding your order or other products and services.
[3] Protection of User Information

Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible.


Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.


We implement a variety of security measures when a user places an order enters, submits, or accesses their information to maintain the safety of your personal information


All transactions are processed through a gateway provider and are not stored or processed on our servers.


[3] Usage of 'cookies'

Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the site's or service provider's systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.


We use cookies to:

  • • Help remember and process the items in the shopping cart.
  • • Understand and save user's preferences for future visits.
  • • Keep track of advertisements.
  • • Compile aggregate data about site traffic and site interactions in order to offer better site experiences and tools in the future. We may also use trusted third party services that track this information on our behalf


You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Internet Explorer) settings. Each browser is a little different, so look at your browser's Help menu to learn the correct way to modify your cookies.


If you disable cookies off, some features will be disabled It won't affect the users experience that make your site experience more efficient and some of our services will not function properly.


[4] Third Party Disclosure

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide you with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety.


However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.


[5] Third Party Links

Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.


[6] COPPA - Children Online Privacy Protection Act

When it comes to the collection of personal information from children under 13, the Children's Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, the nation's consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children's privacy and safety online.


We do not specifically market to children under 13.


[6] Fair Information Practices

The Fair Information Practices Principles form the backbone of privacy law in the United States and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information.


In order to be in line with Fair Information Practices we will take the following responsive action, should a data breach occur:
We will notify the users via email
• Within 7 working days
We will notify the users via in site notification
• Within 7 working days


We also agree to the individual redress principle, which requires that individuals have a right to pursue legally enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or a government agency to investigate and/or prosecute non-compliance by data processors.


[7] CAN SPAM Act

The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.


We collect your email address in order to:

  • • Send information, respond to inquiries, and/or other requests or questions.
  • • Process orders and to send information and updates pertaining to orders
  • • We may also send you additional information related to your product and/or service.
  • • Market to our mailing list or continue to send emails to our clients after the original transaction has occurred


To be accordance with CAN SPAM we agree to the following:

  • • NOT use false, or misleading subjects or email addresses
  • • Identify the message as an advertisement in some reasonable way
  • • Include the physical address of our business or site headquarters
  • • Monitor third party email marketing services for compliance, if one is used.
  • • Honor opt-out/unsubscribe requests quickly.
  • • Allow users to unsubscribe by using the link at the bottom of each email


If at any time you would like to unsubscribe from receiving future emails, you can follow the instructions at the bottom of each email.


[8] Contacting Us

If there are any questions regarding this privacy policy you may contact us at info@trebolhosting.com


Service Level Agreement [v2 09/2018]

[1] SLA

TrebolHosting offers a 99.9% Uptime Guarantee. That means your web server is guaranteed operational 99.9% of the time in any calendar month. TrebolHosting guarantee 99.9% service uptime allows for 45 minutes of unscheduled (HTTP) service outage per month as defined here. For each additional 45 minutes of downtime you will receive 10% credit or refund. Regardless of the number of outages, all refunds are limited to one month's hosting service fees and do not include excess usage fees or other nonstandard recurring charges. The amount of the credits are determined by the following table, based on the amount of server uptime for the month in which credits are requested.


  • 99.9 - 100% • 0% credit
  • 99.7 - 99.8% 10% credit = 3 days
  • 99.5 - 99.6% 25% credit = 8 days
  • 99.3 - 99.4% 50% credit = 15 days
  • 99.0 - 99.2% 75% credit = 23 days
  • 98.9% and below 100% credit = 1 month


TrebolHosting will not be held responsible for Service Outages resulting from non-TrebolHosting operated equipment including, but not limited to, Internet NAP failures, upstream network outages or congestion and backbone failures. Additionally, TrebolHosting will not be held responsible for delays in the registration or transfer of a domain due to InterNIC-related issues, unscheduled outages, web site specific outrages and outages resulting from malfunctioning customer scripts or applications that are installed by the customer, or for unusual traffic spikes or "denial of service" attacks on customer web sites.


Hybrid services, colocation services or renting out rack space, cloud servers, services under bare metal environment such as dedicated servers and virtual private services does not qualify for any credit under this server uptime guarantee.


Refunds will be issued upon request by the customer and upon determination that a service outage, as defined by this guarantee, has occurred. To be eligible for a refund, the refund request must be made to the Billing Department at the end of the month for the current month (last day of the current month) or within the 1st week of the month for the previous month.